Help center
Answers to common questions about Captions Cut, on iPhone and in the browser. Can’t find yours? Email support@captionscut.com.
Getting started
Your first captions, which videos import, which iPhones work, and whether you need an account.
Captions and languages
Which languages can be transcribed, how accurate automatic captions are, and how to fix a word or its timing.
Credits (CRD)
What a credit is, how a video’s cost is estimated, where credits come from, and what happens when a transcription fails.
Subscriptions and purchases
What Pro includes, and how to cancel, change, refund or restore a subscription bought through Apple.
Styling, fonts and the watermark
Why free exports carry a watermark, and which fonts you may use in the videos you publish.
Exporting
Choosing 1080p or 4K, and where exported videos go.
Web editor
Which browsers work, what is uploaded, where web projects live, and how to sign in or delete your account.
Privacy
What happens to your video and its audio, what is kept, and how to delete your data.
Troubleshooting
Offline, low storage, a failed transcription, or captions in the wrong language.
Still need help?
Email us and we’ll get back to you. It helps to include your iPhone model, iOS version and the app version, which is shown at the bottom of Settings in the app.
Email support@captionscut.com