Subscriptions and purchases
What Pro includes, and how to cancel, change, refund or restore a subscription bought through Apple.
What does Captions Cut Pro include?
Monthly or yearly transcription credits, exports without the watermark, caption translation and Pro fonts. Pro costs $7.99 a month or $49.99 a year in the US; local prices vary by country.
How do I cancel or change my subscription?
Subscriptions are billed and managed by Apple. On your iPhone, open Settings > [your name] > Subscriptions, then choose Captions Cut.
Cancel at least 24 hours before the end of the current period to avoid the next renewal. You keep Pro until the period ends. Deleting the app does not cancel a subscription.
How do I get a refund?
Apple handles all payments and refunds for App Store purchases, so we can’t issue refunds ourselves. Request one at reportaproblem.apple.com.
How do I restore my purchases?
Open Settings in Captions Cut, tap Upgrade to Pro, then tap Restore at the bottom of the screen. Make sure you’re signed in to the App Store with the same Apple ID you used to buy.
My purchase isn’t showing up
Check that you’re online, wait a minute and try Restore. If it still doesn’t appear, email support@captionscut.com with the date of the purchase and the order ID from your Apple receipt.
Still need help?
Email us and we’ll get back to you. It helps to include your iPhone model, iOS version and the app version, which is shown at the bottom of Settings in the app.
Email support@captionscut.com