Credits (CRD)
What a credit is, how a video’s cost is estimated, where credits come from, and what happens when a transcription fails.
What is a credit?
Credits, shown as CRD, pay for transcription. 1 CRD = 1 second of audio transcribed, rounded up to the next whole second for each video.
How is the cost of a video estimated?
Before you create captions, the app shows an estimated cost based on the length of the video’s audio. For example:
- a 30-second clip costs 30 CRD
- a 45.3-second clip costs 46 CRD
- a 2-minute clip costs 120 CRD
If your balance is too low, the app tells you how many credits the video needs and how many you have.
Where do credits come from?
Two places: Captions Cut Pro includes transcription credits every month or year, and you can buy one-time credit packs: 30 minutes (1,800 CRD) for $2.99, 2 hours (7,200 CRD) for $8.99, 5 hours (18,000 CRD) for $19.99. Prices are US prices and vary by country.
Which credits are used first?
Subscription credits are used first. Credits from packs are only used once your subscription credits for the current period have run out.
Do credits expire?
Credits from packs never expire. Subscription credits expire at the end of each billing period and don’t roll over.
What happens to my credits if a transcription fails?
They go back to your balance automatically. You don’t need to contact us.
Still need help?
Email us and we’ll get back to you. It helps to include your iPhone model, iOS version and the app version, which is shown at the bottom of Settings in the app.
Email support@captionscut.com