Troubleshooting
Offline, low storage, a failed transcription, or captions in the wrong language.
I’m offline
Creating captions needs an internet connection, because the audio is transcribed on our servers. So do purchases and restoring them. Editing and exporting your existing projects works offline.
My iPhone is low on storage
Importing a video from iCloud and exporting, especially in 4K, both need free space. Free up some space in Settings > General > iPhone Storage, then try again.
Transcription failed
Your credits have already gone back to your balance automatically. Check your connection and try again. If it keeps failing, email support@captionscut.com with the time it happened and the length of the video.
The captions are in the wrong language
Auto detect can guess wrong on short or mixed-language clips. Choose the spoken language yourself and create the captions again. Creating captions again uses credits again.
Still need help?
Email us and we’ll get back to you. It helps to include your iPhone model, iOS version and the app version, which is shown at the bottom of Settings in the app.
Email support@captionscut.com